Before you ship anything
Every return needs a Return Material Authorization (RMA) number, whatever the reason for the return. Request one from Customer Service at +1.817.274.7553, 8 AM – 5 PM Central Time.
How it works
Contact Customer Service to request an RMA number.
Provide the information listed on this page.
Once the RMA number is issued, return the product promptly with the number clearly visible on the outside of the package.
Ship freight prepaid and insured, in a fully sealed anti-static bag, with packing that separates each unit and cushions it from the sides and top of the box.
Terms & Conditions
- Only the company that originally purchased the product may return it.
- Each RMA request covers one product part number.
- Please do not debit WINSYSTEMS for repairs — debits are not authorized.
- WINSYSTEMS is not responsible for damage caused by inadequate packaging or static electricity.
Information to include
- Product part number (one per request)
- Product description, including serial number(s)
- Description of the failure or reason for return
- Invoice number, purchase date (if available) and original PO number
- Your name, address, telephone and email
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