Product Life Cycle Strategy and Customer Notification Policy

Product life cycle strategy

Wherever possible, components are multi-sourced. Single-source parts are used only when they come with long-life guarantees. WINSYSTEMS works closely with suppliers to monitor component availability and reviews end-of-life items as needed.

“Not Recommended for New Designs”

As a precaution, a product may be labeled “Not Recommended for New Designs” when availability beyond roughly two years is uncertain. This is a website label, not an end-of-life designation — the product may remain available for years.

End-of-life policy

The Last-Time Buy (LTB) period is set according to supplier notifications. A Product Change Notice (PCN) is issued listing the affected products, migration options and the LTB and Last-Time Ship (LTS) schedules.

PCNs are posted on the website and sent by email and/or mail to known customers at least six months before the LTB date, unless restricted by the supplier. To guarantee supply, orders must be placed by the LTB date; later orders depend on availability.

Orders for discontinued products are non-cancellable and non-returnable (NCNR). Blanket orders may be scheduled over up to 12 months from order acceptance. Standard warranty terms, including repair service, continue unless the PCN states otherwise.

Customized replacement options

Recommended replacements aim for a similar form factor and functionality, though some features may differ. Custom upgrades for specific requirements are available through Sales.