Warranty Information

Warranty coverage

WINSYSTEMS warrants that products and software it develops or manufactures will be free of material defects and perform substantially in accordance with WINSYSTEMS specifications for two (2) years from the date of shipment.

For products or software made by others, WINSYSTEMS passes on to the customer any assignable manufacturer warranty it holds. This warranty is for the customer’s sole benefit and may not be assigned or transferred.

Remedies

At its option, WINSYSTEMS will either repair or replace materially defective products or software, or accept their return and refund the purchase price and any license fees.

Shipping and costs

The customer pays freight, duties, broker fees, insurance and related charges for returns to WINSYSTEMS. WINSYSTEMS pays freight and insurance to return repaired or replaced items within the United States; shipments outside the United States are at the customer’s expense.

Exclusions

The warranty does not cover items affected by abuse, misuse or damage; modification or alteration; conformal coating not applied by WINSYSTEMS; or unauthorized repair.

Disclaimer and limitation of liability

No other warranties, express or implied, are given, including implied warranties of merchantability and fitness for a particular purpose. WINSYSTEMS is not liable for consequential, incidental or special damages, including loss of data, profits or goodwill. Maximum liability is limited to the purchase price or license fee paid for the affected products or software.

Procedure

See our Return Material Authorization (RMA) process.